We do not collect personal information when you visit our website. When you use our Connection Service by dialling one of our 08 numbers, we will collect the following details:-

  • Your Calling Line Identity. This is the number of the phone that you used to dial our number. You have the option to withhold this number, in which case it will not be recorded
  • The number you dialled
  • The time, date and duration of the call.If you call our Customer Support line (0843 557 5399) we will collect any details that you provide if / when you leave a message.


We may use this information for any of the following reasons:-

  • For our Internal records and Audit purposes
  • Prevention or detection of Fraud
  • To Contact you
  • To respond to any message you have left for us on the Customer Support line
  • To respond to any request you make or answer any query or complaint
  • To provide a better Customer Support Service
  • To carry out Customer Satisfaction surveys
  • To gather feedback on our service
  • To gather feedback on our Website
  • To improve the Website / Service based on this feedback
  • To notify you of any important messages about the service
  • To provide you, or for carefully selected third parties to provide you, with products and services which may be of interest to you, where you have consented to be contacted for such purposes
  • To enable third parties to carry out any of the above purposes on our behalf.

We may contact you by free SMS messages to inform you of any of the above or any other services which we can provide. You can, at any time, opt-out of receiving these messages and your details will be removed from our records.


Our primary service is to provide a Telecoms Directory and Call Connection Service.  The information collected may be shared for the following reasons:-

  • If required to do so for any Legal or Regulatory reasons, or as part of any Legal proceedings.
  • If instructed to do so by the Police.
  • To introduce you to carefully selected third parties if we feel they may be able to offer you something that will be of interest to you.
  • To provide you, or for carefully selected third parties to provide you, with products and services which may be of interest to you.

'NumberBank' is a Directory and Connection service which connects your call straight through to the customer service department of the company you want to speak to. We are not associated with or connected to DVLA in any way, and other contact numbers are available in the public domain which may prove a cheaper way to contact DVLA. Calls to this number will cost 13p per minute plus your access charge. By using this number to contact DVLA you agree to be bound by our Terms & Conditions.

DVLA (Driver and Vehicle Licensing Agency)


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DVLA New VED Tax Rules Simplified

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WSD Social Media Widget

News story: Don’t buy a vehicle without a V5C (logbook)

DVLA advises motorists not to buy a vehicle if it doesn't have a V5C (logbook).

Guidance: Release of information from DVLA’s registers

DVLA provides information to the police, local authorities and third parties who offer a host of practical motoring benefits.

Press release: No more paper counterpart to the photocard driving licence will save the taxpayer millions each year

From today (8 June 2015), the paper counterpart to the photocard driving licence is being replaced by an online service.

Guidance: Abolition of the counterpart to the driving licence infographics

Infographics on general and hiring a vehicle information since abolition of the counterpart to the driving licence.

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Riverside View
Thornes Lane
WF1 5QW   

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