This report shows DVLA's progress towards implementing the government’s December 2013 guidance on customer service telephone lines.

Other DVLA contact numbers

DVLA General Enquiries: 0870 025 0121
DVLA Vehicle Registration / Tax Enquiries: 0870 025 0133
Driving Licence Enquiries: 0870 025 0095
DVLA Change of Address Request: 0870 025 0045


In December 2013 the government published guidance to help departments and agencies to make decisions about their telephone number prefixes.

This report sets out DVLA’s progress towards implementing the principles in the December 2013 guidance.

Previous report

DfT’s customer service lines report 2014


Read More DVLA


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WSD Social Media Widget

News story: Don’t buy a vehicle without a V5C (logbook)

DVLA advises motorists not to buy a vehicle if it doesn't have a V5C (logbook).

Guidance: Release of information from DVLA’s registers

DVLA provides information to the police, local authorities and third parties who offer a host of practical motoring benefits.

Press release: No more paper counterpart to the photocard driving licence will save the taxpayer millions each year

From today (8 June 2015), the paper counterpart to the photocard driving licence is being replaced by an online service.

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Infographics on general and hiring a vehicle information since abolition of the counterpart to the driving licence.

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