Highlights for the Year
Key performance measures as set out in our Business Plan 2013-14 are shown on pages 9-11.
- met or exceeded 18 out of 19 of our customer services measures
- delivered an additional £29.4 million in sustainable efficiencies in year
- for the first time sustained a 60% plus take-up level for electronic vehicle licensing (January to March 2014)
Finance and efficiency
We ended the financial year having delivered over £70 million in sustainable operating expenditure efficiencies from a baseline position in 2010-11. Taxation revenues paid to HM Treasury once again exceeded £6 billion while tax evasion measured by the Department for Transport (DfT) Roadside Survey reduced to 0.6%.
We are leading the way in government digital services, changing rapidly from a paper based organisation to a digital organisation fit for the future. Our online services continue to grow as we have seen a record number of motorists using GOV.UK to tax their vehicles. By March 2014 over 60% of customers used the service – more than 30 million transactions in the year.
Abolition of the tax disc
As part of the Autumn Statement the government announced that from 1 October 2014 tax discs will no longer be issued. This will remove an administrative inconvenience for millions of motorists and also save taxpayers around £10 million a year as DVLA will no longer produce, issue and post the tax disc.
Direct Debit for vehicle tax
To coincide with the abolition of the tax disc, we will introduce a direct debit scheme to help customers spread the payment of vehicle tax across the year.
Reilly Review of DVLA
A Review of DVLA was carried out in 2013 with the recommendations to improve organisational efficiency and increase the quality and scope of digital services. The review identified 4 key areas for DVLA to focus on to improve its service offering. We set out how we intend to meet those challenges in our Strategic Plan.